Customer Care Specialist, administration, digital communication

Lallemand Pharma is a Swiss company based in Lugano dedicated to the production and marketing of medical device and pharmaceutical product.
We are looking for Customer care specialist able to take over the management of the full cycle communication intra-extra company including order placement and procurement/logistic operations, as well as digital communications through web site and social media and accuracy in the management of the administrative tasks.

o    Checking, forwarding and archiving correspondence with fiscal entity
o    Liaise notary legalization activity
o    Archive of contracts Agreements, trademarks and patent
o    management of business meeting/congress/fairs

Customer Service:
o    Request all the forecast to the customers on a quarterly basis and reconcile data with the production plan (along with the Supply Chain Manager and technical Product Manager)
o    Ensure the receipt of the purchase orders line with the forecast and approved artworks
o    Launch manufacturing orders in production ‐ following production plan of finished product and raw materials
o    Manage logistic activity according to the incoterms
o    Follow-up payments from customers
o    Support to the e-commerce sales activity

Digital communication:
o    Liaise with the technical product Manager to keep up-dated web site and social profile of the company
o    Coordinate the graphic and publication of promotional materials



o    Bachelor’s Degree (Science in Business Administration, or similar preferred)
o    Knowledge of customer service and logistic operations preferrable in the pharma/ medical device field, knowledge of GDP will be considered a plus
o    Knowledge of proficiency English (written and spoken), additional language (French) will be considered a plus
o    Computer skills (office- with strong excel analytical functions, internet browser and social media)

o    Strong attitude to verbal and written communication to liaise with stakeholders inside and outside the organization
o    Bring a high level of passion for customer service, problem solving and network orientated
o    Organization and ability to multitask and prioritize a full workload and to deal with the pressure of deadlines and conflicting priorities
o    Passion for digital communication possibly in the Pharma context
o    Flexible, accurate, autonomous, and reliable


Please send your CV to: